Last updated: September 2026

This page explains how orders from Denim and Duds are processed, shipped, and tracked. All prices and shipping charges are shown in US Dollars (USD).

At a glance

Where we deliver

We ship to residential and business addresses within the United States. International delivery is not available at this time. If an order is placed with a delivery address outside our service area, we will contact you and cancel it with a full refund.

Shipping cost

Daily order cut‑off

Processing time

Once payment is confirmed, orders are checked and packed within 1 – 2 business days. Business days are Monday through Saturday, excluding public holidays. During sale periods or unusually busy stretches preparation can take slightly longer, and if we expect a delay on your order we will email you.

Transit time and delivery estimates

After your order leaves us, delivery normally takes a further 3 – 7 business days, depending on where in the country you are.

Processing	1 – 2 business days
Transit	3 – 7 business days
Estimated total delivery time	4 – 9 business days from the day you order

Tracking your order

Every shipment goes out with tracking. When your order is handed over to the carrier you will receive a shipping confirmation email containing your tracking number and a link.

You can check progress at any time on our Track Your Order page. Tracking can take 24 – 48 hours to start updating after the email arrives, so if it looks inactive at first, give it a day.

Getting your address right

Please review your street address, apartment or unit number, city, state, and ZIP code carefully before completing checkout. We ship to the address exactly as it is entered.

If a package cannot be delivered because the address was incorrect or incomplete and it comes back to us, we will get in touch to confirm the correct details. You can choose a refund for the item, or have it sent out again — a new flat shipping charge applies to a re‑shipment. If you spot a mistake straight after ordering, email us immediately and we will correct it provided the order has not been packed.

Marked delivered but not received

If tracking shows delivered and the package is nowhere to be found, try these first:

1. Check entryways, porches, side doors, mailrooms, and parcel lockers.
2. Ask household members or neighbours who may have taken it in.
3. Wait 24 hours — packages are occasionally scanned as delivered slightly ahead of the actual drop‑off.

Still missing after that? Email support@denimandduds.store with your order number and we will file a trace with the carrier.

Delayed or lost shipments

If tracking has not updated for several days, or the package appears to have gone astray, let us know and we will open an inquiry with the carrier. Carriers usually require a set number of days before they will classify a shipment as lost, so these cases take a little time to resolve. Once the carrier reaches a conclusion we will arrange a replacement or a refund in line with our Return & Refund Policy.

If your item arrives damaged

Each case is reviewed individually and we will confirm the next step once we have seen the photos. Please hold on to the original packaging until your case is closed.

Changing or cancelling an order

Need to change an item, update an address, or cancel entirely? Email us as quickly as you can. Requests that reach us before the order has been packed can usually be actioned. Once an order is with the carrier it cannot be recalled, and our Return & Refund Policy applies instead.

Keep in mind that we do not offer exchanges, so a cancellation before dispatch is the quickest way to switch to a different size or wash.

Updates to this policy

Shipping rates, timelines, and service areas can change. Any revisions are posted on this page with a new update date, and the version live at the time you order is the one that applies to it. Broader conditions of shopping with us are set out in our Terms of Service.