Returns & Refunds

Return & Refund Policy

You have 30 days from delivery to return an eligible item for a refund. Please read the exchange note below before ordering.

Last updated: September 2026

We do not accept exchanges. Denim and Duds does not process exchanges of any kind — that includes size swaps, wash swaps, and style swaps. If the item you received is not the one you want, return it under the process below for a refund, then place a new order for the item you would prefer. Refunds are the only outcome available on a return.

At a glance

Return window 30 days from the delivery date
Exchanges Not offered — refunds only
Return shipping Arranged and paid by the customer
Condition required Unused, unworn, original condition
Damaged or incorrect item Report within 48 hours of delivery
Refund processing 5 – 10 business days after inspection

Is my return eligible?

To qualify for a refund, a returned item must be:

  • Sent back within 30 days of the delivery date
  • Unworn, unwashed, and unused
  • In its original condition, with any original tags still attached
  • Free of alterations, tailoring, or repairs
  • Free of stains, odours including smoke and fragrance, pet hair, and visible signs of wear

Items that reach us outside these conditions may be declined. If a return is declined after inspection we will email you to explain why and arrange for the item to be sent back to you.

When a return is not available

  • Requests made more than 30 days after delivery
  • Items that have clearly been worn, washed, altered, or damaged after delivery
  • Items sent back without prior contact and written return instructions from our team
  • Gift cards and any item listed as final sale at the time of purchase

How to start a return

  1. Get in touchEmail support@denimandduds.store within your 30‑day window. Include your order number, the item you are returning, and the reason.
  2. Wait for approvalWe will review your request and reply with written confirmation and the correct return address. Please do not ship anything back before you receive this — unapproved returns cannot be matched to an order and may not be refundable.
  3. Pack it properlyReturn the item in its original condition with tags attached, ideally in protective packaging so it is not damaged on the way back.
  4. Send it with trackingUse a trackable shipping service and keep your receipt. Send us the tracking number so we can watch for the parcel.

Who pays for return shipping

Return shipping is arranged and paid for by the customer. We are not able to issue prepaid return labels or reimburse return postage on standard returns, including change‑of‑mind returns and returns because a size or fit did not work out.

Until a returned package reaches us it remains your responsibility. Without tracking we cannot confirm a parcel arrived, and refunds are only issued on items we actually receive.

The exception: if the item arrived damaged, defective, or was the wrong item, return costs are on us. See the section below.

Damaged, defective, or incorrect items

Contact us within 48 hours of delivery at support@denimandduds.store with your order number, photos clearly showing the damage, defect, or incorrect item, and photos of the packaging it arrived in.

We will review the case and confirm the resolution — a replacement item or a full refund, including your original shipping charge. You will not be asked to cover return postage in these cases. Reports made after 48 hours can still be looked at, but our options become more limited once time has passed.

How refunds work

Once your return arrives it goes through inspection, and we will email you to confirm whether it has been approved.

  • Approved refunds are processed within 5 – 10 business days after the item has been received and inspected.
  • Refunds are issued to the original payment method only. We cannot redirect a refund to a different card or account.
  • After we release the refund your bank or card issuer may take a few additional days to post it to your statement. That timing is set by them, not us.
  • The original $15.23 shipping charge is not refunded on standard returns. It is refunded when the return is due to a damaged, defective, or incorrect item.

More on how payments and refunds are handled is on our Payment Policy page.

Orders that have not shipped yet

If you change your mind before your order is packed, contact us — cancellations that reach us in time are refunded in full, shipping included. Once the order is with the carrier it falls under the return process above. Timing details are on our Shipping Policy page.

Refused or undeliverable packages

If a package is refused at the door or returned to us undelivered, we will refund the cost of the item once it is back with us and inspected. The original shipping charge is not refundable in these cases.

Updates to this policy

We may revise this policy from time to time. The version published on this page when you place your order is the one that applies to that order. Broader conditions of sale are covered in our Terms of Service.

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