Customer Support
Contact Us
Question about an item, an order, or a return? Here is how to reach a real person on our team.
Email us
Write to support@denimandduds.store for anything to do with an order, a return, sizing help, or a question about a product. Email is the easiest route when you need to attach photos or reference an order number. We reply during support hours, usually within one business day.
Live chat
The chat window sits in the corner of every page and is available 24 hours a day. Messages that arrive outside support hours are picked up as soon as the team is back online.
When we are available
| Monday – Saturday | 10:00 AM – 5:30 PM |
|---|---|
| Sunday | Closed |
| Live chat | Open 24/7 |
Things you can sort out yourself
A few of the most common reasons people write in can be answered faster on your own:
- Where is my order? Enter your tracking number on our Track Your Order page.
- Delivery cost and timing: everything is listed on our Shipping Policy page.
- Returns and refunds: the full process, including the fact that we do not offer exchanges, is on our Return & Refund Policy page.
- Common questions: ordering, payment, sizing, and refunds are covered on our FAQ page.
Help us reply faster
When you write in about an existing order, including these in your first message saves a round of back‑and‑forth:
- Your order number, taken from your confirmation email
- The email address you used at checkout
- A short description of what is wrong
- Clear photos, if the item arrived damaged or was not the item you ordered
Returns
Please do not send a return before contacting us. Return instructions and the correct return address are issued once your request is approved. Packages sent back without approval cannot be matched to an order.