Frequently Asked Questions

Browse our All Products page, pick your item and size, and add it to your cart. Go to checkout, enter your delivery and payment details, and confirm. A confirmation email arrives once the order goes through — if you do not see it within a few minutes, check your spam folder before contacting us.

No. You can check out as a guest. An account simply makes it easier to look up past orders.

Possibly — email support@denimandduds.store as quickly as you can. If the order has not been packed yet we can usually adjust or cancel it. Once it is with the carrier it has to go through the return process instead.

Email us immediately. If the order has not shipped we will fix it. If it has already gone out, we have to wait for the package to come back to us before we can re-send or refund.

Visa, Mastercard, and American Express. Those are the options shown at checkout and the only ones we can accept. Full detail is on our Payment Policy page.

Payments run through an encrypted checkout handled by our payment processor. We do not store your full card number or security code on our systems.

We cannot see the reason a bank declines a transaction. The usual causes are a billing address mismatch, an expired card, insufficient funds, or a bank fraud check. Double-check your details, try another accepted card, or contact your bank.

That is normally a temporary authorization hold from your bank rather than a charge. Banks usually release these within a few business days.

Within the United States only. International delivery is not available at the moment.

A flat $15.23 per order, regardless of how many items you buy. It is displayed at checkout before you pay.

Yes — 2:00 PM CST on business days. Orders placed before that begin processing the same day; orders placed after it start on the next business day.

Processing takes 1 – 2 business days and transit usually takes another 3 – 7, so most orders land within 4 – 9 business days of being placed. These are estimates, not guaranteed dates. Full detail is on our Shipping Policy page.

You will receive a shipping confirmation email with a tracking number once your order leaves us. You can also check any time on our Track Your Order page.

Tracking can take 24 – 48 hours to start updating after the carrier scans the package in. If there is still nothing after two business days, get in touch.

Check porches, side doors, mailrooms, parcel lockers, and with neighbours, then give it 24 hours — packages are sometimes scanned slightly early. Still missing? Email us your order number and we will open a trace with the carrier.

No. We do not process exchanges of any kind, including size and wash swaps. Return the item for a refund and place a new order for the one you want.

30 days from the delivery date.

Unworn, unwashed, and in original condition with any original tags still attached. No alterations, stains, odours, or visible signs of wear.

You do, on standard returns — including sizing and change-of-mind returns. If the item arrived damaged, defective, or was not what you ordered, we cover it.

Email support@denimandduds.store with your order number and reason. Wait for our written approval and return address before sending anything back, then ship it with tracking. Full steps are in our Return & Refund Policy.

Contact us within 48 hours of delivery with your order number and photos of both the item and the packaging. We will arrange a replacement or a full refund.

Approved refunds are processed within 5 – 10 business days after we have received and inspected the returned item. Your bank may take a few more days to post it to your statement.

Back to the original card used for the purchase. We cannot send it anywhere else.

Not on standard returns. The $15.23 is refunded when the return is because the item arrived damaged, defective, or incorrect.

Everything currently in stock is listed on our All Products page, across a range of fits, cuts, and washes.

Each listing includes fit notes and measurements. If you are between sizes or unsure, message us before ordering — it is easier than sending something back.

Close, but denim varies slightly from piece to piece and screens render colour differently. Minor variation in shade or texture is normal and is not a fault.

Wash sparingly and cold, inside out, and air dry. Frequent hot washing fades and weakens denim faster.

Email support@denimandduds.store or use live chat, which is open 24/7. Our team works Monday to Saturday, 10:00 AM – 5:30 PM. Everything is listed on our Contact Us page.

Usually within one business day during support hours.

A small online clothing store serving customers across the United States. There is more on our About Us page.